Agentforce - The revolutionary Salesforce AI for your company

Discover how Agentforce can drive your business forward!

What is Agentforce?

Experience how Agentforce can transform your business.

Agentforce is the innovative and autonomous AI for Salesforce!

With Agentforce, Salesforce CRM becomes as intuitive as a conversation with a colleague. The smart AI assistant understands natural language, gives precise answers and processes follow-up questions seamlessly.Security is a top priority: Agentforce respects all Salesforce access rights and uses the Einstein Trust Layer for data protection and AI monitoring.
Automated routine tasks and optimised processes allow users to work more efficiently, save time and make informed decisions – for smoother operations and higher productivity.

Security precautions

Defined guardrails and the Einstein Trust Layer ensure rule-compliant and reliable AI interactions. Even complex processes are executed securely and precisely.

Flexible customisation

Companies can configure AI agents individually using the Agent Builder. Salesforce tools such as prompts, flows and APIs enable flexible low-code or customised solutions.

Data-based decision-making

Agentforce uses all relevant CRM data as well as external sources of information. This creates a reliable basis for well-founded decisions and personalised interactions.

Proactive & autonomous collaboration

Agentforce is seamlessly integrated into Salesforce CRM and supports employees autonomously and proactively. By automating repetitive tasks, the customer experience is noticeably improved.

How does Agentforce work?

Agentforce is an intelligent AI assistant that is directly integrated into Salesforce and offers a faster, smarter and more intuitive Salesforce experience. Users use natural language to make requests or delegate tasks – such as summarising data, composing emails or retrieving relevant information. An intelligent structure of topics and actions ensures efficient workflows: topics enable precise assignment of requests, while actions define the necessary steps.

Security

Salesforce attaches great importance to security and integrates comprehensive protective measures into its AI platform. The Einstein Trust Layer ensures that AI content is based exclusively on trustworthy company data without revealing sensitive information. Data protection features such as data anchoring, data masking and data retention prevention ensure accurate responses and the protection of confidential data.
In addition, AI interactions are checked for toxic language, logged and transparently tracked.

How Agentforce transforms your business

Agentforce increases productivity by automating repetitive tasks and optimising customer interactions. Integration with Salesforce CRM helps companies to deploy resources in a more targeted way and adapt processes to specific industries.

The Einstein Trust Layer ensures the highest level of data protection, while flexible scaling seamlessly integrates existing systems. The result is a secure, efficient and future-oriented working environment.

Automotive industry

Improve customer service through personalised vehicle recommendations and optimised maintenance planning.

Communications

Faster billing processing and personalised upselling opportunities.

Financial services

AI-generated summaries and transaction dispute management, optimise customer appointment preparation.

Media & Entertainment

Optimise sales strategies and improve personalised subscription experiences with AI.

Education

Improve student success with AI-powered insights.

Non-profit organisations

Targeted fundraising through donor engagement prediction and automation.